As a vendor of auto-identification and enterprise mobility, Newland AIDC always stands behind the quality of our products.

Unless otherwise stated by Newland AIDC or in a sales agreement between Newland AIDC and end customers, Newland branded hardware and accessories are warranted for a period of time from the date of shipment from Newland or, with proof of procurement, from the procurement date whichever is later.

See more warranty items in North America and Latin America

Warranty Exclusions
The Newland AIDC Warranty shall not apply to:
  • Any product which has been modified, or repaired by any other than Newland service or its authorized representatives;
  • Any claimed defect, failure or damage which Newland determines was caused by faulty operations, improper use;
  • Any defect or damage caused by natural or man-made disaster;
  • Use of counterfeit or replacement parts that are neither manufactured nor approved by Newland AIDC for use in Newland-manufactured Products; software or hardware reconfigurations etc.
  • Loss of data;
  • Loss of profits, Business, revenue, or goodwill during the period of maintenance.
  • Any device on which the serial number is missing or not recognizable.
  • The consumable items (e.g. holsters, hand strap, etc.) carry a 3 months warranty from time of purchase.
  • Unless otherwise stated in a global sales or service agreement, standard warranty is not available for cross-region selling.